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Topic Index | Wednesday, October 1 | Thursday, October 2 | Friday, October 3

 
Thursday, October 2
8:45-10:15 a.m.
Keynote Address :
Communication in Concert: Making it all Come Together
10:45 a.m. - Noon
PRanoia: New Threats to Haunt Your Thoughts
What the "B" in IABC Means - or Should Mean to You
The Listening Brand: Tapping Into the Awesome Power of Customer Insights
Managing Change Through Applied Interpersonal Communication
Silver Quill Luncheon and Awards Banquet
2-5 p.m.
Helping Your Leadership Capitalize on Communication Competencies
2-3:15 p.m.
Good Ways to Deliver Bad News
Maintaining Harmony in Cacophonous Times: Tips for Entrepreneurs
Beating the Blues Out of Project Management
Maximizing ROI with E-Marketing
3:45-5 p.m.
Virtually Speaking: Communicating with a Remote Workforce
Corporate Ethics and Trust: A Communicator's Role?
Maximize Your PR Reach: Using a Network of Independent PR Professionals
Planning a World Tour: Internationalizing Your Message and Brand
5:45-6:30 p.m.
Networking Reception
6:45 p.m.
Meet for Dine-Around Austin
   
   

Thurs. Oct. 2, 2-3:15 p.m.
Maximizing ROI
with E-Marketing

Want to increase your ROI? This case study features The Dell Funnel, a process implemented at Dell that has achieved amazing results, and offers you tips for:

  • Segmenting your customer base and focusing the efforts of your sales and marketing teams to avoid overlap and increase effectiveness
  • Collecting and fully utilizing as much information as possible about each of your prospects, and
  • Implementing an integrated direct marketing program based on CRM principles that supports your sales efforts to dramatically increase your return on investment.

Presenter
Valerie Hausladen
, principal of Tocquigny Advertising, Interactive + Marketing. In her 15 years of marketing experience in the high-tech industry, she has learned all the tricks of the trade, gaining specific expertise in demand generation, brand building, market analysis, strategic partnership management and strategy development. After rising to the level of marketing executive at some of the biggest players in the high-tech field and spending time as director of marketing for higher education at Dell Computer Corporation, Hausladen is now principal and head of account planning for Tocquigny.